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Westminster and Kensington & Chelsea have shared an update for parents and carers of children and young people with special educational needs and disabilities (SEND) on the support available during the current lockdown.
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Healthwatch Central West London has today published a response to NHS England’s consultation on the future of Integrated Care Systems
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We are looking for young people between the ages of 16-25 to respond to their consultation on local mental health services. -
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The Grenfell Community Assembly is holding its next virtual meeting on Monday 25 January, at 18:00.
The Assembly, which is run by Kensington & Chelsea, offers a forum for the Grenfell community to come together and discuss important issues.
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We have published a COVID-19 insight report in collaboration with LEGS. The report highlights the impact of COVID-19 on those who have had a stroke or who are living with a neurological condition.
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In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities. -
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We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date. -
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How we have made health and care better by listening to residents, patients, & carers. -
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We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation. -
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Our annual report provides a summary of the experiences people have shared with us and highlights the action we have taken in response. Take a look to see how people's views are impacting decisions made by NHS and social care leaders. -
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We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.
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The NHS is currently following a digital first strategy. From GP appointments to physiotherapy, many services are being moved online. Accessing services online is often called ‘digital health’. -
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The theme of this year’s report is ‘Then and Now’. It’s been designed to highlight how our work in 2020-21 has helped local patients, residents, and carers engage with changes to health and social care provision during the pandemic.
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On Saturday 10 July, the Voice Exchange project will be hosting their next virtual drop-in session. This is an open discussion where you can share your thoughts and suggestions about local mental health services in Westminster and Kensington & Chelsea. -
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As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them -
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It has now been over a year since the first nationwide lockdown in the UK. While the UK was facing its biggest public health emergency in a generation, established working practices and patient engagement approaches had to be altered and new ideas had to be put in place. With our office closed, and some of our colleagues working virtually from as far away as Greece and Bulgaria, we had to adapt quickly. In this piece, two members of our team reflect on the last year and what they have learnt. -
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On Monday 19th July, the UK Government lifted most COVID-19 restrictions in England. This has been called ‘Freedom Day’ by some people. So, what has changed, and how will this affect hospitals, GP practices, and other health services in Westminster and Kensington & Chelsea? -
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This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support. -
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Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
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Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
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We were delighted to work with the Garway Medical Practice Patient Participation Group (PPG) earlier this month to help Garaway patients to understand the issues surrounding General Practice Data for Planning and Research (GPDPR). -
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For the past 8 months, we have been carrying out public engagement in collaboration with a range of grassroots partnerships to understand how people have been using health services and healthcare support ‘online’. Using health services in this way is becoming known as Digital Healthcare*. -
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In our first ‘in-person’ event after lockdown restrictions eased, we brought together people who receive home care, relatives, unpaid carers, and workers from Westminster and Kensington & Chelsea Councils for a workshop on improving local home care services. -
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Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…
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Healthwatch Central West London will collaborate with the North West London Schools Research Network to pilot a new student engagement project in schools across North West London. -
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Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
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Our work is focused on giving local people a voice in health and care; however, we also like to share when our work gets mentioned internationally… -
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The vaccine is now being offered to all 12 to 15-year-olds and the NHS will be delivering the vaccination through schools. Schools are contacted with students of this age to arrange a date to vaccinate their students. -
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We’ve been hearing from a number of care home residents in Westminster and RBKC about the difficulties they have when trying to access dental care. This got us thinking about how dental care is managed in care homes. -
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Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online. -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Find out about our role, our plans and our people. -
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Healthwatch RBKC Advisory Board
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How your feedback has helped improve services locally. -
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Check out our top tips and guidance to help you through the process.