How to access NHS services during the Festive Period

Some of your usual NHS services will be closed or running reduced hours

Season’s greetings from all of us here at Healthwatch Kensington & Chelsea – we hope you have a peaceful and restful festive break.

Some of your usual NHS services will be closed or running reduced hours from 24 – 27 December and from 31 December – 2 January, as services shut for Christmas and New Year. There are, however, still options available if you are unwell and need support:

NHS 111

NHS 111 operates 24/7, including on Christmas Day and all bank holidays. You can call them for free on 111 or visit They can offer advice and information, and help you find the right service for your needs.

Your local pharmacy

Many local pharmacies will be closed or operating reduced hours throughout this period, but there are still some pharmacies in Kensington & Chelsea that you can visit if you want to speak to a pharmacist about any health concerns. You can use the Find a Pharmacy website to find a service that is open when you need it:, or you can ring 111 and they will be able to provide this information.

Your GP

Most GPs operate reduced opening hours during the festive period, so it may not be possible to get an appointment. If you need healthcare from 24 – 27 December or 31 December – 2 January and your GP is closed, try one of the alternative options shared above.

Mental health

If you are struggling and need to speak to somebody, the Samaritans support line is open 24/7, every day of the year. You can speak to someone straight away by calling 116 123. You can also email them at, although receiving a reply via email may take several days. Contacting the Samaritans is free and confidential.

Support for older adults

Age UK offers a free, confidential phone service for older people and their families, friends or carers. They can provide advice and information, or somebody to speak to if you’re feeling lonely. You can reach them on 0800 678 1602 from 8am – 7pm, any day of the year, including Christmas Day.

Healthwatch Kensington & Chelsea

We will be closed from 24 December – 2 January. If you wish to contact us during this period, email or call 020 3869 9730 and leave a message. Somebody will get back to you as soon as possible when the office reopens on Tuesday 3 January.