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Insights from Black Asian and minority communities

This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed.
21 October 2019
Report
woman sitting in a room full of tables and chairs

Enter & View Report: St Theresa Care Home

This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”.
16 September 2019
Report
Two women and a man looking at a mobile phone

Ellesmere House Dignity Champion Report - Feb 2019

This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”.
18 February 2019
Report
Woman standing in a hospital corridor in front of a sign

3 Beatrice Place: Enter & View Report

This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour.
18 February 2019
Report
Alternative text

Knowing Which Way to turn: Young Families and Urgent Care Centres

There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate.
13 January 2019
Report
Female volunteer standing in front of a Healthwatch banner which says "Talk to us, we are listening"

Chamberlain House Dementia Resource Centre: Enter & View Report

This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council.
22 October 2018
Report
Woman standing in a doorway holding a mobile phone

Return to Alan Morkill House: Enter & View Report

The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”.
22 October 2018
Report
Family members speaking to a hospital worker

Impact Report 2018

This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements.
4 June 2018
Report
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St Charles Hospital Thames Ward Report

Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running
21 May 2018
Report
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The Curve Centre Dignity Champions Report

The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services.
16 April 2018
Report
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Chelsea & Westminster Hospital Rainsford Mowlem Ward Report

The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care
19 February 2018
Report

St Charles Urgent Care Centre Report

This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital
12 February 2018
Report

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