News and reports

Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running

The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services.

The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care

This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital

Five things you should expect from home care, domiciliary care or help in the home.

This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG).

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Princess Louise in 2017.

Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Alan Monkhill in 2017.

We have carried out a review into social isolation and loneliness of older people across the RBKC. loneliness has been recognised as one of the nine focus areas in the new healthcare plans
(Sustainability and Transformation Plans) being introduced locally.

NHS England have told local NHS organisations across the country to develop plans to support the future health and care needs of their local population. These plans are called
Sustainability and Transformation Plans.

The Annual report 2016/17 provides information about the areas we have worked on, the changes we have be involved with and the valuable feedback our residents have provided.