Launch of adult out-of-hours mental health crisis response team

News - 10 February 2026

NHS CNWL has started a new overnight Mental Health Crisis Response Team for adults in Kensington and Chelsea, Westminster, Brent, Harrow and Hillingdon. Read our article for more.
Two women talking to eachother. The woman on the right is taking notes of what's being said.

The mental health crisis response team operates every night from 8pm to 8.30am, offering community support to help individuals return home safely from emergency departments if they require ongoing mental health crisis care.

Referrals will be taken from our Single Point of Access (SPA) as well as local Home Treatment and Psychiatric Liaison teams.

For London boroughs, phone 0800 0234 650, or email cnw-tr.spa@nhs.net.

If you or the person you are calling about is already receiving care from one of our mental health teams (between the hours of 9am to 5pm, Monday to Friday) the NHS encourages you to call the team that looks after you.

More details can be found on this page.

Please also see our various winter and mental health articles for advice and information.

Join our hybrid event to address the factors contributing to poor mental health with young people.

Healthwatch Kensington & Chelsea and Healthwatch Westminster, alongside Strengthening Kensington Youth Families (SKYF) are collaborating on a joint project that follows on from the Young People’s Mental Health work we carried out in 2023.

This year’s project aims to co-produce healthy, preventive measures that address the key factors contributing to poor mental health, as highlighted in our 2023 report, and to support prevention among young people aged 18-25 years.

 

Interested in taking part?

We will be hosting a hybrid focus group on Friday 13 February 2026, 5pm – 7:30pm to co-produce ideas with young people on preventing mental health crises.

There will be a raffle and one participant from each borough will win a £50 Love2Shop voucher as a Thank You for volunteering their time.

To sign up to this event, please book your free ticket by registering on our Eventbrite link.


You can book either an in-person or online ticket for this event.

Click here for more information.

 

Location: The Reed

28 Convent Gardens

London W11 1NH

You might also be interested in

Mental health support during the winter

The winter season can be a difficult period for many people, impacting our mental health with shorter days and colder weather. See our list of useful resources, including community events during the festive period and local mental health services.
Advice and Information

Cost of living and winter support

Healthwatch is here to help support you with the cost of living and other challenges this winter. This guide brings together food support, warm spaces, clothing services and practical advice available across Kensington and Chelsea and Westminster.
Advice and Information

Support for families and young people this winter

The winter months and holiday season can be challenging for many families and young people. This article outlines the support services available in Kensington & Chelsea and Westminster to help elderly individuals.
Advice and Information