1. Improving dental and oral health in care homes: new research project

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    We’ve been hearing from a number of care home residents in Westminster and RBKC about the difficulties they have when trying to access dental care. This got us thinking about how dental care is managed in care homes.

  2. Call NHS 111 before turning up to your local A&E

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    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  3. How do you feel about visiting GP surgeries, as lockdown eases?

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    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  4. Have your say about contacting your GP practice online

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    Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online.

  5. The connection between young people and local GP practices: Young Healthwatch volunteers investigate…

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    Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.

  6. Changes to NHS NWL complaints policy

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    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  7. Improving access to GP services across North West London

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    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  8. GP Access in North West London: Health Inequalities Lecture

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    We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences.