1. What should you expect when it comes to care for your teeth?

    Advice and Information -

    Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. Enter & view Visit: Ellesmere House

    Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

  4. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  5. Grenfell Tower fire review

    Report -

    This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG).

  6. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  7. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  8. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  9. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  10. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  11. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  12. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  13. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  14. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.