1. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  2. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  3. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  4. Young people’s experiences of mental health before and during the COVID-19 outbreak

    News -

    The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
    When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.

  5. Q&A Discussion: your experiences and recommendations for mental health services

    News -

    We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics.

  6. The latest update documents from our COVID-19 engagement

    News -

    We have been asking you to tell us how COVID-19 has affected you and your loved ones.
    We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus).

  7. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  8. New research project: Quality of services at acute mental health wards at St Charles Hospital

    News -

    We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided.

  9. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  10. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  11. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  12. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  13. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  14. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  15. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  16. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  17. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.

  18. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  19. Call NHS 111 before turning up to your local A&E

    News -

    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  20. How do you feel about visiting GP surgeries, as lockdown eases?

    News -

    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  21. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  22. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  23. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  24. Top tips to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.