1. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  2. Call NHS 111 before turning up to your local A&E

    News -

    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  3. How do you feel about visiting GP surgeries, as lockdown eases?

    News -

    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  4. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  5. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  6. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  7. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  8. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

    News -

    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  9. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  10. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  11. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  12. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  13. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  14. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  15. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  16. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  17. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process