1. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  2. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  3. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  4. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  5. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  6. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know