1. St Charles Urgent Care Centre Report

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital

  2. Impact Report 2018

    Report -

    This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements.

  3. The Curve Centre Dignity Champions Report

    Report -

    The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services.

  4. Chelsea & Westminster Hospital Rainsford Mowlem Ward Report

    Report -

    The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care

  5. St Charles Hospital Thames Ward Report

    Report -

    Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running

  6. Return to Alan Morkill House: Enter & View Report

    Report -

    The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”.

  7. Chamberlain House Dementia Resource Centre: Enter & View Report

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council.

  8. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  9. Enter & view Visit: Ellesmere House

    Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.