News and reports

This report gives an overview of our series of visits to the St Charles Mental Health Unit.

This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology.

Find out more about how we collect, process and store data.

This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support.

We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation.

How we have made health and care better by listening to residents, patients, & carers.