News and reports

This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right.

This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology.

Find out more about how we collect, process and store data.

This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support.

We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation.

How we have made health and care better by listening to residents, patients, & carers.

We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

This report tells you what Black, Asian and Minority Ethnic people think about the services.
We got these views from the COVID-19 survey.

The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.