1. Our policies on information governance

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    Find out more about how we collect, process and store data.

  2. Our Annual Report 2019-20

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    This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

  3. Your Experience Matters: Responses from Black Asian and minority residents

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    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  4. EASY READ Your Experience Matters: Responses from Black, Asian and Minority Ethnic residents

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    This report tells you what Black, Asian and Minority Ethnic people think about the services.
    We got these views from the COVID-19 survey.

  5. Our Annual Report 2020/21

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    We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation.

  6. Your Experience Matters II: Kensington & Chelsea

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    This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support.

  7. Impact Report 2020-2021

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    How we have made health and care better by listening to residents, patients, & carers.

  8. Audit of GP Websites: West London CCG

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    We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

  9. Accessing Healthcare Digitally: insights from communities

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    This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology.