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The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph. -
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The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.
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Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online. -
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Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever. -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London -
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We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences. -
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The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published. -
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As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services. -
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We’re collecting feedback about maternity and neonatal care across North West London
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The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group