1. Audit of GP Websites: West London CCG

    Report -

    We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

  2. Have your say about contacting your GP practice online

    News -

    Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online.

  3. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  4. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  5. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  6. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  7. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  8. What have we learnt from our recent COVID-19 engagement work with LEGS?

    News -

    We have published a COVID-19 insight report in collaboration with LEGS. The report highlights the impact of COVID-19 on those who have had a stroke or who are living with a neurological condition.

  9. How we adapted to the pandemic: reflections from two members of our team

    News -

    It has now been over a year since the first nationwide lockdown in the UK. While the UK was facing its biggest public health emergency in a generation, established working practices and patient engagement approaches had to be altered and new ideas had to be put in place. With our office closed, and some of our colleagues working virtually from as far away as Greece and Bulgaria, we had to adapt quickly. In this piece, two members of our team reflect on the last year and what they have learnt.

  10. What does the lifting of most restrictions mean for local health services?

    News -

    On Monday 19th July, the UK Government lifted most COVID-19 restrictions in England. This has been called ‘Freedom Day’ by some people. So, what has changed, and how will this affect hospitals, GP practices, and other health services in Westminster and Kensington & Chelsea?

  11. Vaccination: now offered to 12-15 year olds in schools

    News -

    The vaccine is now being offered to all 12 to 15-year-olds and the NHS will be delivering the vaccination through schools. Schools are contacted with students of this age to arrange a date to vaccinate their students.

  12. Covid-19 booster jab to be offered to most vulnerable this spring

    News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19.