1. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  2. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  3. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  4. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  5. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  6. Our policies on information governance

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    Find out more about how we collect, process and store data.

  7. How can Healthwatch Kensington & Chelsea make a difference? Our priorities for 2022-23

    News -

    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.

  8. Annual Report 2022/23

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    Our annual report for 2022/2023 is now out!

  9. Our Enter & View Policy

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    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  10. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Kensington & Chelsea!

  11. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  12. Patient safety concerns - interim escalation process

    Advice and Information -

    After recent meetings allowed Healthwatch to share and reflect on patient safety concerns, we developed an intermin escalation process. Read about it and our longer-term plans here.