1. Our Annual Report 2016 – 2017

    Report -

    The Annual report 2016/17 provides information about the areas we have worked on, the changes we have be involved with and the valuable feedback our residents have provided.

  2. Engagement around Future Health and Care Plans

    Report -

    NHS England have told local NHS organisations across the country to develop plans to support the future health and care needs of their local population. These plans are called
    Sustainability and Transformation Plans.

  3. Meeting the needs of socially isolated older people in RBKC

    Report -

    We have carried out a review into social isolation and loneliness of older people across the RBKC. loneliness has been recognised as one of the nine focus areas in the new healthcare plans
    (Sustainability and Transformation Plans) being introduced locally.

  4. Dignity Champions’ Visit Report – Alan Morkhill

    Report -

    Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Alan Monkhill in 2017.

  5. Dignity Champions’ Visit Report – Princess Louise

    Report -

    Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Princess Louise in 2017.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. Grenfell Tower fire review

    Report -

    This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG).

  8. What should you expect from home care services?

    Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.

  9. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  10. Our Annual Report 2019-20

    Report -

    This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

  11. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  12. HWCWL Small Grant awarded to five organisations

    News -

    In January, Healthwatch Central West London (HWCWL) launched its first ever small grants project.

    The project asked local organisations who work with groups who are often under-represented in public discussions about health and social care to apply for the £500 grant, by telling us how they would gather their communities’ experiences of health and social care to support our ongoing local engagement and research.

  13. Insights from Black Asian and ethnic minority communities: community wellbeing and primary care services

    News -

    We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

  14. What multi ethnic communities say about COVID-19 and the response to the pandemic

    News -

    Your Experience Matters
    In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

  15. Our 2020 Annual Report has landed

    News -

    Our Annual Report is here!

    This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers.

  16. Call NHS 111 before turning up to your local A&E

    News -

    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  17. Creative resilience workshops for young Londoners

    News -

    Join a series of online workshops facilitated by The Fandangoe Kid, a Hackney-based print artist, to explore challenges and issues facing young people. The workshops will experiment with typography, layouts and graphic elements, alongside mixed media and collage, to make bold and engaging statements, to gather a collective voice in response to essential questions concerning young people. Full details, schedule and registration via Thrive LDN’s website.

  18. Young people’s experiences of mental health before and during the COVID-19 outbreak

    News -

    The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
    When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.

  19. Q&A Discussion: your experiences and recommendations for mental health services

    News -

    We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics.

  20. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  21. How do you feel about visiting GP surgeries, as lockdown eases?

    News -

    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  22. PPGs are responding to Coronavirus outbreak

    News -

    During the Coronavirus outbreak, many PPGs suspended their activities allowing practice staff to focus on health emergency. However, most proactive PPGs continued working and were creative in their approach.

  23. We’re on a mission to reach residents who are not online

    News -

    The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.



  24. The latest update documents from our COVID-19 engagement

    News -

    We have been asking you to tell us how COVID-19 has affected you and your loved ones.
    We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus).

  25. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

    News -

    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  26. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  27. EASY READ Your Experience Matters: Responses from Black, Asian and Minority Ethnic residents

    Report -

    This report tells you what Black, Asian and Minority Ethnic people think about the services.
    We got these views from the COVID-19 survey.

  28. Disability Confident Employer

    News -

    We are pleased to announce that we are an accredited Disability Confident Employer.

  29. National Grief Awareness Week

    Event -

  30. National Obesity Awareness Week

    Event -

  31. Cervical Cancer Prevention Week

    Event -

  32. Dignity Action Day

    Event -

  33. Children's Mental Health Week

    Event -

  34. LGBT+ History Month

    Event -

  35. World Cancer day

    Event -

  36. Time to talk day

    Event -

  37. Rare disease awareness day

    Event -

  38. Eating disorders awareness week

    Event -

  39. International Womans Day 2021

    Event -

  40. Autism Awareness Week

    Event -

  41. World health day

    Event -

  42. Multiple Sclerosis Awareness Week

    Event -

  43. Maternal Mental Health Awareness Week

    Event -

  44. Deaf Awareness Week

    Event -

  45. Dying matters awareness week

    Event -

  46. Dementia Action Week

    Event -

  47. Volunteers week

    Event -

  48. Diabetes week

    Event -

  49. Carers week

    Event -