1. Our statement in response to the NHS consultation on the future of the Integrated Care Systems

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    Healthwatch Central West London has today published a response to NHS England’s consultation on the future of Integrated Care Systems

  2. Catch up on our work: Annual Report 2020-21

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    The theme of this year’s report is ‘Then and Now’.  It’s been designed to highlight how our work in 2020-21 has helped local patients, residents, and carers engage with changes to health and social care provision during the pandemic.

  3. Digital health: how translation services can be improved

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    As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them

  4. Helping Garway patients to understand what’s happening to their data

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    We were delighted to work with the Garway Medical Practice Patient Participation Group (PPG) earlier this month to help Garaway patients to understand the issues surrounding General Practice Data for Planning and Research (GPDPR).

  5. Digital Healthcare: hearing from minority ethnic groups locally

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    For the past 8 months, we have been carrying out public engagement in collaboration with a range of grassroots partnerships to understand how people have been using health services and healthcare support ‘online’. Using health services in this way is becoming known as Digital Healthcare*.

  6. International Influence: strengthening local health and care for young people

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    Our work is focused on giving local people a voice in health and care; however, we also like to share when our work gets mentioned internationally…

  7. Our Impact: new booklet available

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    Alongside this year’s Annual report, we have created an A5 booklet that shares the impact of our work, with a focus on tackling health inequalities and improving local services.

  8. Thank you to everyone who came to our Annual Meeting

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    On Tuesday 7th December, we held our 2021 Annual Meeting.
    We brought together over 60 members, volunteers, staff, local colleagues, community partners, and members of the public to showcase our work and plan our priorities for the coming year.

  9. Accessing digital healthcare: how well are digital health tools working?

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    We have published a new report, ‘Accessing Healthcare Digitally’. The report sets out the findings from our recent community engagement on the accessibility of digital healthcare tools. It also contains a comprehensive set of recommendations for service providers, designed to ensure that digital healthcare tools become as accessible and user-friendly as possible.

  10. Young Healthwatch: 2022 Projects

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    From collaborating with local schools to auditing GP websites, discover how Young Healthwatch is exploring and representing the needs of young people in Kensington & Chelsea.

  11. How you can influence decisions about the range, shape, and quality of services provided by your GP practice

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    If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).

  12. Healthwatch Central West London is changing!

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    Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply.

  13. Report shines a light on possibilities for future mental health provision in Kensington and Chelsea

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    The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future.

  14. Complaints process

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    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  15. Why get involved?

    Advice and Information -

    If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services.

  16. Join us as a Local Committee Member

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    We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity.

  17. Join us as an Enter & View Volunteer

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    As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC.  

  18. Join us as a Community Listener Volunteer 

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    Help to improve local health and social care services and record what people say about the services they use.