1. How well are dental health services working for care home residents?

    News -

    We have been carrying out engagement with care home residents, their family and friends, and staff across Kensington & Chelsea, to find out how well dental care services are working for residents. Our engagement found mixed results.

  2. Enter & view Visit: Ellesmere House

    Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

  3. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  4. How you can influence decisions about the range, shape, and quality of services provided by your GP practice

    News -

    If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).

  5. Healthwatch Central West London is changing!

    News -

    Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply.

  6. Report shines a light on possibilities for future mental health provision in Kensington and Chelsea

    News -

    The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future.

  7. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  8. Why get involved?

    Advice and Information -

    If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services.

  9. Join us as a Local Committee Member

    News -

    We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity.

  10. Volunteer with us - Young Healthwatch

    Advice and Information -

    Volunteering roles are available for young people aged 18-25!

  11. Join us as an Enter & View Volunteer

    News -

    As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC.  

  12. Join us as a Community Listener Volunteer 

    News -

    Help to improve local health and social care services and record what people say about the services they use.

  13. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  14. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  15. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  16. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  17. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  18. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  19. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  20. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  21. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  22. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process