1. Where can I go for support for my mental health as a parent?

    Advice and Information -

    We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

  2. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  3. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  4. Getting the most out of the virtual health and care experience

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  5. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  6. Young people’s experiences of mental health before and during the COVID-19 outbreak

    News -

    The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
    When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.

  7. Q&A Discussion: your experiences and recommendations for mental health services

    News -

    We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics.

  8. The latest update documents from our COVID-19 engagement

    News -

    We have been asking you to tell us how COVID-19 has affected you and your loved ones.
    We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus).

  9. ‘Bridging the Gap’: mental health survey of young people

    News -

    We are looking for young people between the ages of 16-25 to respond to their consultation on local mental health services.

  10. Have you used mental health services recently? We want to hear from you…

    News -

    On Saturday 10 July, the Voice Exchange project will be hosting their next virtual drop-in session. This is an open discussion where you can share your thoughts and suggestions about local mental health services in Westminster and Kensington & Chelsea.

  11. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  12. New research project: Quality of services at acute mental health wards at St Charles Hospital

    News -

    We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided.

  13. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  14. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  15. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  16. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  17. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  18. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  19. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  20. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  21. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.

  22. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  23. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  24. Our comment on North West London’s acute mental health consultation and scrutiny process

    Response -

    Responding to changes in our local community

  25. Recent change to online support for adults experiencing mental health difficulties

    News -

    Closure of Qwell mental health service on the 31st March, 2024

  26. The English Gambling Education Hub

    Advice and Information -

    Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future?

  27. NHS 111 is now offering mental health support

    Advice and Information -

    If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option

  28. Maternal Mental Health Awareness Week 2024

    News -

    This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May

  29. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  30. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  31. Audit of GP Websites: West London CCG

    Report -

    We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

  32. Call NHS 111 before turning up to your local A&E

    News -

    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  33. How do you feel about visiting GP surgeries, as lockdown eases?

    News -

    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  34. Have your say about contacting your GP practice online

    News -

    Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online.

  35. The connection between young people and local GP practices: Young Healthwatch volunteers investigate…

    News -

    Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.

  36. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  37. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  38. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  39. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  40. Enter & View Report: Barlby Surgery

    Report -

    We engaged with patients and staff at Barlby Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  41. Enter & View Report: Golborne Medical Dr Ramasamy & Partners

    Report -

    We engaged with patients and staff at Golborne Medical Dr Ramasamy & Partners to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  42. Enter & View Report: Golborne Medical West Ten GP's

    Report -

    We engaged with patients and staff at Golborne Medical West Ten GP's to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  43. Top tips to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.