1. Call NHS 111 before turning up to your local A&E

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    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  2. How do you feel about visiting GP surgeries, as lockdown eases?

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    The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.

  3. Have your say about contacting your GP practice online

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    Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online.

  4. The connection between young people and local GP practices: Young Healthwatch volunteers investigate…

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    Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever.

  5. Changes to NHS NWL complaints policy

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    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  6. Improving access to GP services across North West London

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    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  7. GP Access in North West London: Health Inequalities Lecture

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    We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences.

  8. Reports on quality of care at St Charles Mental Health Unit published

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    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  9. CNWL Acute Mental Health Consultation Events

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    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  10. What is it like to give birth in Kensington & Chelsea?

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    We’re collecting feedback about maternity and neonatal care across North West London

  11. Join the Patient and Carer Advisory Group about Waiting Lists

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    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  12. Consultation on the future of acute mental health services for adult residents of the City of Westminster and the Royal Borough of Kensington and Chelsea

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    A public consultation evaluation report on the proposed changes to acute mental health services for residents in Westminster and Kensington and Chelsea has recently been published. We have summarised the main findings below.