News and reports

Our Annual Report is here!

This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers.

Your Experience Matters
In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak.

We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year.

In January, Healthwatch Central West London (HWCWL) launched its first ever small grants project.

The project asked local organisations who work with groups who are often under-represented in public discussions about health and social care to apply for the £500 grant, by telling us how they would gather their communities’ experiences of health and social care to support our ongoing local engagement and research.

If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed.

We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need.

Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”.

Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide.