1. Chelsea & Westminster Hospital Rainsford Mowlem Ward Report

    Report -

    The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care

  2. St Charles Hospital Thames Ward Report

    Report -

    Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running

  3. Return to Alan Morkill House: Enter & View Report

    Report -

    The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”.

  4. Chamberlain House Dementia Resource Centre: Enter & View Report

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council.

  5. 3 Beatrice Place: Enter & View Report

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour.

  6. Ellesmere House Dignity Champion Report - Feb 2019

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”.

  7. Knowing Which Way to turn: Young Families and Urgent Care Centres

    Report -

    There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate.

  8. Enter & View Report: St Theresa Care Home

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
    improvement”.

  9. Insights from Black Asian and minority communities

    Report -

    This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed.

  10. Our Annual Report 2019-20

    Report -

    This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

  11. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  12. EASY READ Your Experience Matters: Responses from Black, Asian and Minority Ethnic residents

    Report -

    This report tells you what Black, Asian and Minority Ethnic people think about the services.
    We got these views from the COVID-19 survey.

  13. Our Annual Report 2020/21

    Report -

    We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation.

  14. Your Experience Matters II: Kensington & Chelsea

    Report -

    This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support.

  15. Impact Report 2020-2021

    Report -

    How we have made health and care better by listening to residents, patients, & carers.

  16. Audit of GP Websites: West London CCG

    Report -

    We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

  17. Accessing Healthcare Digitally: insights from communities

    Report -

    This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology.

  18. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  19. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  20. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  21. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process