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Find out more about how we collect, process and store data. -
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The Annual report 2016/17 provides information about the areas we have worked on, the changes we have be involved with and the valuable feedback our residents have provided. -
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NHS England have told local NHS organisations across the country to develop plans to support the future health and care needs of their local population. These plans are called
Sustainability and Transformation Plans. -
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We have carried out a review into social isolation and loneliness of older people across the RBKC. loneliness has been recognised as one of the nine focus areas in the new healthcare plans
(Sustainability and Transformation Plans) being introduced locally. -
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Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Alan Monkhill in 2017. -
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Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Princess Louise in 2017. -
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This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG). -
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This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital -
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This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
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The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services. -
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In January, Healthwatch Central West London (HWCWL) launched its first ever small grants project.
The project asked local organisations who work with groups who are often under-represented in public discussions about health and social care to apply for the £500 grant, by telling us how they would gather their communities’ experiences of health and social care to support our ongoing local engagement and research. -
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We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year. -
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Your Experience Matters
In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak. -
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Our Annual Report is here!
This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers. -
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The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care -
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Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running -
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The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council. -
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This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”. -
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There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate. -
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This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”. -
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This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed. -
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This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities. -
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The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information. -
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This report tells you what Black, Asian and Minority Ethnic people think about the services.
We got these views from the COVID-19 survey. -
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We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation. -
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This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support. -
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How we have made health and care better by listening to residents, patients, & carers. -
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We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date. -
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This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology. -
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The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph. -
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Join a series of online workshops facilitated by The Fandangoe Kid, a Hackney-based print artist, to explore challenges and issues facing young people. The workshops will experiment with typography, layouts and graphic elements, alongside mixed media and collage, to make bold and engaging statements, to gather a collective voice in response to essential questions concerning young people. Full details, schedule and registration via Thrive LDN’s website. -
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The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.
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We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics. -
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The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.
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During the Coronavirus outbreak, many PPGs suspended their activities allowing practice staff to focus on health emergency. However, most proactive PPGs continued working and were creative in their approach. -
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The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.
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We have been asking you to tell us how COVID-19 has affected you and your loved ones.
We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus). -
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We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.