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Your Experience Matters
In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak. -
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Our Annual Report is here!
This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers. -
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The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.
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We are pleased to announce that we are an accredited Disability Confident Employer.
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As we adapt to living with COVID-19 long-term, technology has become increasingly central to how many of us communicate. With opportunities for face-to-face interaction limited, technology like video calling software has provided somewhat of an alternative. From doctors’ appointments to family catch-ups, how we communicate, receive information, and interact with others has changed considerably. -
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The way we carry out our work has changed substantially over the past eight months. We are not in the office anymore and have not been since March. We are not even all in the same country at the moment – with some of us working remotely as far away as Greece! This has meant we have had to change and adapt normal working practices. Lots of our in-person engagement work has had to be moved online, and we meet as a team, virtually, more regularly to help us all keep in touch. -
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At the moment, awareness of public health messaging is particularly important. A key part of our role at Healthwatch Central West London is raising awareness of Government and NHS public health messaging and working to ensure these messages are available to everybody. -
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This week we have launched an updated version of our survey Coronavirus: Your Experience Matters.
When the pandemic took hold earlier this year, we wanted to hear local people’s views and experiences. We ran focus groups and interview sessions with local groups and launched our first survey to give people the opportunity to talk to us about their experiences. -
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We have published a COVID-19 insight report in collaboration with Breathe Easy Westminster. The report highlights the impact of COVID-19 on those living with a long-term respiratory condition. -
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Last week we were excited to host our first virtual Annual Meeting.
We brought together over 80 Healthwatch Central West London members, stakeholders, volunteers, staff, trustees, external colleagues and local people to present our annual report and showcase our work during the COVID-19 pandemic. Even though we could not meet in person, we had a fantastic turnout, and it was great to see so many familiar faces. -
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Westminster and Kensington & Chelsea have shared an update for parents and carers of children and young people with special educational needs and disabilities (SEND) on the support available during the current lockdown.
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The Grenfell Community Assembly is holding its next virtual meeting on Monday 25 January, at 18:00.
The Assembly, which is run by Kensington & Chelsea, offers a forum for the Grenfell community to come together and discuss important issues.
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In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities. -
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As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services. -
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We’re collecting feedback about maternity and neonatal care across North West London
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The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
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The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
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Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
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Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs -
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This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May