1. Our Annual Report 2019-20

    Report -

    This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities.

  2. Your Experience Matters: Responses from Black Asian and minority residents

    Report -

    The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information.

  3. EASY READ Your Experience Matters: Responses from Black, Asian and Minority Ethnic residents

    Report -

    This report tells you what Black, Asian and Minority Ethnic people think about the services.
    We got these views from the COVID-19 survey.

  4. Our Annual Report 2020/21

    Report -

    We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation.

  5. Your Experience Matters II: Kensington & Chelsea

    Report -

    This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support.

  6. Impact Report 2020-2021

    Report -

    How we have made health and care better by listening to residents, patients, & carers.

  7. Audit of GP Websites: West London CCG

    Report -

    We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date.

  8. Accessing Healthcare Digitally: insights from communities

    Report -

    This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology.

  9. Complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
    We aim to provide the best possible service, but we do not always get it right.

  10. Enter & view Visit: Ellesmere House

    Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.

  11. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  12. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  13. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  14. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  15. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  16. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  17. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  18. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  19. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  20. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  21. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.

  22. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  23. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  24. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  25. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  26. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  27. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  28. Enter & View Report: Barlby Surgery

    Report -

    We engaged with patients and staff at Barlby Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  29. Enter & View Report: Golborne Medical Dr Ramasamy & Partners

    Report -

    We engaged with patients and staff at Golborne Medical Dr Ramasamy & Partners to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  30. Enter & View Report: Golborne Medical West Ten GP's

    Report -

    We engaged with patients and staff at Golborne Medical West Ten GP's to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.