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The Annual report 2016/17 provides information about the areas we have worked on, the changes we have be involved with and the valuable feedback our residents have provided. -
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NHS England have told local NHS organisations across the country to develop plans to support the future health and care needs of their local population. These plans are called
Sustainability and Transformation Plans. -
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We have carried out a review into social isolation and loneliness of older people across the RBKC. loneliness has been recognised as one of the nine focus areas in the new healthcare plans
(Sustainability and Transformation Plans) being introduced locally. -
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Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Alan Monkhill in 2017. -
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Our Dignity Champions key priorities are to understand the views and experiences of local residents, and to speak up about dignity to improve the way services are organised and delivered. This report details what we found at Princess Louise in 2017. -
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A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG). -
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Five things you should expect from home care, domiciliary care or help in the home. -
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This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital -
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The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services. -
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Find out how we can help you access the support you need to live well. -
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Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. -
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Everything you need to know about the six-week postnatal check for new mothers and birthing parents -
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We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided. -
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This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit. -
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This report gives an overview of our series of visits to the St Charles Mental Health Unit. -
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The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published. -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve. -
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On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care
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Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea -
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Our annual report for 2022/2023 is now out!
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This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.