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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps. -
Advice and Information -
Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
Report -
Find out more about how we collect, process and store data. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”. -
Report -
There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”. -
Report -
This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed. -
Report -
We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation. -
Report -
This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support. -
Report -
How we have made health and care better by listening to residents, patients, & carers. -
Report -
We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date. -
Report -
This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology. -
News -
Healthwatch Central West London has today published a response to NHS England’s consultation on the future of Integrated Care Systems
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News -
We are looking for young people between the ages of 16-25 to respond to their consultation on local mental health services. -
News -
Westminster and Kensington & Chelsea have shared an update for parents and carers of children and young people with special educational needs and disabilities (SEND) on the support available during the current lockdown.
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News -
The Grenfell Community Assembly is holding its next virtual meeting on Monday 25 January, at 18:00.
The Assembly, which is run by Kensington & Chelsea, offers a forum for the Grenfell community to come together and discuss important issues.
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News -
We have published a COVID-19 insight report in collaboration with LEGS. The report highlights the impact of COVID-19 on those who have had a stroke or who are living with a neurological condition.
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News -
In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities. -
News -
We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.
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News -
The NHS is currently following a digital first strategy. From GP appointments to physiotherapy, many services are being moved online. Accessing services online is often called ‘digital health’. -
News -
The theme of this year’s report is ‘Then and Now’. It’s been designed to highlight how our work in 2020-21 has helped local patients, residents, and carers engage with changes to health and social care provision during the pandemic.
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News -
On Saturday 10 July, the Voice Exchange project will be hosting their next virtual drop-in session. This is an open discussion where you can share your thoughts and suggestions about local mental health services in Westminster and Kensington & Chelsea. -
News -
As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them -
News -
It has now been over a year since the first nationwide lockdown in the UK. While the UK was facing its biggest public health emergency in a generation, established working practices and patient engagement approaches had to be altered and new ideas had to be put in place. With our office closed, and some of our colleagues working virtually from as far away as Greece and Bulgaria, we had to adapt quickly. In this piece, two members of our team reflect on the last year and what they have learnt. -
News -
On Monday 19th July, the UK Government lifted most COVID-19 restrictions in England. This has been called ‘Freedom Day’ by some people. So, what has changed, and how will this affect hospitals, GP practices, and other health services in Westminster and Kensington & Chelsea? -
News -
We were delighted to work with the Garway Medical Practice Patient Participation Group (PPG) earlier this month to help Garaway patients to understand the issues surrounding General Practice Data for Planning and Research (GPDPR). -
News -
For the past 8 months, we have been carrying out public engagement in collaboration with a range of grassroots partnerships to understand how people have been using health services and healthcare support ‘online’. Using health services in this way is becoming known as Digital Healthcare*. -
News -
In our first ‘in-person’ event after lockdown restrictions eased, we brought together people who receive home care, relatives, unpaid carers, and workers from Westminster and Kensington & Chelsea Councils for a workshop on improving local home care services. -
News -
Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…
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News -
Healthwatch Central West London will collaborate with the North West London Schools Research Network to pilot a new student engagement project in schools across North West London. -
News -
Our work is focused on giving local people a voice in health and care; however, we also like to share when our work gets mentioned internationally… -
News -
The vaccine is now being offered to all 12 to 15-year-olds and the NHS will be delivering the vaccination through schools. Schools are contacted with students of this age to arrange a date to vaccinate their students. -
News -
We’ve been hearing from a number of care home residents in Westminster and RBKC about the difficulties they have when trying to access dental care. This got us thinking about how dental care is managed in care homes. -
News -
Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online. -
News -
Alongside this year’s Annual report, we have created an A5 booklet that shares the impact of our work, with a focus on tackling health inequalities and improving local services. -
News -
Over the past two years, collaborating with local groups has become an essential part of our work through our Small Grants Programme. It enables us to connect with people from a range of minority ethnic backgrounds and minority groups.