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Report -
We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date. -
News -
Healthwatch Hillingdon have launched a survey to find out how local people in North West London have found contacting their GP practice online. -
News -
We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London -
Report -
We engaged with patients and staff at Barlby Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
Report -
We engaged with patients and staff at Golborne Medical Dr Ramasamy & Partners to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
Report -
We engaged with patients and staff at Golborne Medical West Ten GP's to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
News -
We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences. -
Report -
We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation. -
Report -
This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support. -
Report -
How we have made health and care better by listening to residents, patients, & carers. -
Report -
This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology. -
News -
Westminster and Kensington & Chelsea have shared an update for parents and carers of children and young people with special educational needs and disabilities (SEND) on the support available during the current lockdown.
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News -
The Grenfell Community Assembly is holding its next virtual meeting on Monday 25 January, at 18:00.
The Assembly, which is run by Kensington & Chelsea, offers a forum for the Grenfell community to come together and discuss important issues.
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News -
In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities. -
News -
As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them -
Response -
Responding to changes in our local community
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Advice and Information -
Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs -
Advice and Information -
Pop up hubs – including local libraries situated around the borough – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR) -
News -
The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
News -
The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
News -
Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
Advice and Information -
If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene? -
Advice and Information -
If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option -
News -
Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs -
News -
This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May -
News -
This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them. -
News -
Today marks the launch of Mental Health Awareness Week which is taking place from 13 to 19 May, with the theme of “Movement: Moving more for our mental health” -
Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
News -
Every month, we come together with our host organisation The Advocacy Project and Brent Councillor Ketan Sheth to host a topical discussion about building better health equalities. Previous topics have included children and young people's mental health, food inequality and hidden addictions. -
News -
A public consultation evaluation report on the proposed changes to acute mental health services for residents in Westminster and Kensington and Chelsea has recently been published. We have summarised the main findings below. -
News -
The Government has launched a consultation on the NHS Constitution, which sets out your rights as an NHS patient. Read why it's important to have your say. -
Advice and Information -
After recent meetings allowed Healthwatch to share and reflect on patient safety concerns, we developed an intermin escalation process. Read about it and our longer-term plans here. -
News -
There has been an outbreak of measles in North Kensington, and we have collated some information about how you can protect yourself and your children against the disease. Find out more below.