1. Our Enter & View Policy

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    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  2. Call NHS 111 before turning up to your local A&E

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    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  3. Reports on quality of care at St Charles Mental Health Unit published

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    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  4. Best foot forward: Community perspectives of podiatry services in RBKC

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    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  5. CNWL Acute Mental Health Consultation Events

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    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  6. What is it like to give birth in Kensington & Chelsea?

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    We’re collecting feedback about maternity and neonatal care across North West London

  7. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

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    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  8. We are what we eat: Transforming food aid in Kensington & Chelsea

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    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  9. The NHS at 75

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    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  10. Lost for Words: translation services in Kensington & Chelsea

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    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  11. Co-producing change: the mental health needs and experiences of young people in the bi-borough

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    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  12. Equality and Diversity Policy

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    Find out more about our commitment to equality and diversity.

  13. Our Independence Policy

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    Find out more about our Independence Policy

  14. Our Conflict of Interest Policy

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    You can find here our Conflict of Interest Policy

  15. Our Prioritisation Process

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    Find out more about our Prioritisation Process