1. Advice and Information -

    Volunteering roles are available for young people aged 18-25!
  2. News -

    As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC.  
  3. News -

    Help to improve local health and social care services and record what people say about the services they use.
  4. Report -

    This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd.
  5. News -

    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.
  6. Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours
  7. News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19.
  8. Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents
  9. News -

    We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided.
  10. Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.
  11. Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.
  12. Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.
  13. Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.
  14. Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.
  15. News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.
  16. News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
  17. Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.
  18. News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care
  19. Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea
  20. Report -

    Our annual report for 2022/2023 is now out!
  21. Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.
  22. News -

    Find out what's open when, and what to do if you have a medical emergency.
  23. Page -

    Read our policy and strategy documents
  24. Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital
  25. News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.
  26. News -

    We’re collecting feedback about maternity and neonatal care across North West London
  27. Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.
  28. Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner
  29. Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'
  30. Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
  31. Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.
  32. Advice and Information -

    Five things you should expect from home care, domiciliary care or help in the home.
  33. Advice and Information -

    How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost.
  34. Event -