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Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital -
Report -
This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
Report -
The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services. -
Report -
The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care -
Report -
Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running -
Report -
The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council. -
News -
If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).
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News -
Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever. -
News -
NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services.
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News -
We have been carrying out engagement with care home residents, their family and friends, and staff across Kensington & Chelsea, to find out how well dental care services are working for residents. Our engagement found mixed results. -
News -
Following an email exchange with the group lead, our Youth Engagement Manager, Alex, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers. -
News -
Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply. -
News -
The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell. -
News -
The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future. -
News -
Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance.
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Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right. -
Advice and Information -
If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services. -
News -
We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity. -
News -
As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC. -
News -
Help to improve local health and social care services and record what people say about the services they use. -
Report -
This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd. -
News -
We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.