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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”. -
Report -
There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate. -
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This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”. -
Report -
This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed. -
News -
If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).
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News -
Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever. -
News -
NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services.
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News -
We have been carrying out engagement with care home residents, their family and friends, and staff across Kensington & Chelsea, to find out how well dental care services are working for residents. Our engagement found mixed results. -
News -
Following an email exchange with the group lead, our Youth Engagement Manager, Alex, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers. -
News -
Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply. -
News -
The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell. -
News -
The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future. -
News -
Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance.
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Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right. -
Advice and Information -
If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services. -
News -
We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity. -
News -
As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC. -
News -
Help to improve local health and social care services and record what people say about the services they use. -
Report -
This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd. -
News -
We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.