1. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  2. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  3. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  4. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  5. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  6. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  7. What is it like to give birth in Kensington & Chelsea?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  8. Statement on the anniversary of the murder of George Floyd.

    News -

    We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.

  9. Exploring the exclusivity of digital healthcare

    News -

    The NHS is currently following a digital first strategy. From GP appointments to physiotherapy, many services are being moved online. Accessing services online is often called ‘digital health’.

  10. We take on a leading role in a new pilot project to reduce health inequalities nationwide with Healthwatch England

    News -

    Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…

  11. We are piloting an exciting new student engagement project with the North West London Schools Research Network

    News -

    Healthwatch Central West London will collaborate with the North West London Schools Research Network to pilot a new student engagement project in schools across North West London.

  12. Consulting with the Filipino Community in collaboration with Sport4Health

    News -

    Over the past two years, collaborating with local groups has become an essential part of our work through our Small Grants Programme. It enables us to connect with people from a range of minority ethnic backgrounds and minority groups.

  13. How we’re collaborating with Imperial College London to raise awareness of local health inequalities

    News -

    Last month we were delighted to continue our relationship with Imperial College London by hosting four third-year medical students for a workshop on health inequalities and the work of local Healthwatch.

  14. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  15. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  16. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  17. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  18. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  19. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  20. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  21. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process