1. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. St Charles Urgent Care Centre Report

    Report -

    This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital

  3. Call NHS 111 before turning up to your local A&E

    News -

    The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph.

  4. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  5. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  6. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  7. What is it like to give birth in Kensington & Chelsea?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  8. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  9. Our comment on North West London’s acute mental health consultation and scrutiny process

    Response -

    Responding to changes in our local community

  10. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  11. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  12. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  13. Our policies on information governance

    Report -

    Find out more about how we collect, process and store data.

  14. How can Healthwatch Kensington & Chelsea make a difference? Our priorities for 2022-23

    News -

    We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you.

  15. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  16. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  17. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Kensington & Chelsea!

  18. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  19. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  20. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  21. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  22. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process