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Your Experience Matters
In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak. -
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Our Annual Report is here!
This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers. -
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The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care -
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Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running -
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The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council. -
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This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”. -
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There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate. -
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This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”. -
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This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed. -
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This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities. -
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The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information. -
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This report tells you what Black, Asian and Minority Ethnic people think about the services.
We got these views from the COVID-19 survey. -
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We have played a key role in keeping local people up to date with reliable information, linking them to sources of help and support, and countering misinformation. -
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This report details the issues facing local people during the first wave of COVID-19, how they were managing, and how they were finding accessing information and support. -
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How we have made health and care better by listening to residents, patients, & carers. -
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We received patients feedback that some GP practice websites are difficult to navigate or it is hard to find the right information. Many of them are clutered with pop ups and the CQC ratings are not clearly displayed or are not up to date. -
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This report builds on previous work we have carried out on digital healthcare. Our 2020 report ‘Healthcare in the Digital Era’ explored local young people’s healthcare needs and how these could be met using digital technology. -
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The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.
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We are pleased to announce that we are an accredited Disability Confident Employer.
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As we adapt to living with COVID-19 long-term, technology has become increasingly central to how many of us communicate. With opportunities for face-to-face interaction limited, technology like video calling software has provided somewhat of an alternative. From doctors’ appointments to family catch-ups, how we communicate, receive information, and interact with others has changed considerably. -
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The way we carry out our work has changed substantially over the past eight months. We are not in the office anymore and have not been since March. We are not even all in the same country at the moment – with some of us working remotely as far away as Greece! This has meant we have had to change and adapt normal working practices. Lots of our in-person engagement work has had to be moved online, and we meet as a team, virtually, more regularly to help us all keep in touch. -
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At the moment, awareness of public health messaging is particularly important. A key part of our role at Healthwatch Central West London is raising awareness of Government and NHS public health messaging and working to ensure these messages are available to everybody. -
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This week we have launched an updated version of our survey Coronavirus: Your Experience Matters.
When the pandemic took hold earlier this year, we wanted to hear local people’s views and experiences. We ran focus groups and interview sessions with local groups and launched our first survey to give people the opportunity to talk to us about their experiences. -
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We have published a COVID-19 insight report in collaboration with Breathe Easy Westminster. The report highlights the impact of COVID-19 on those living with a long-term respiratory condition. -
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Last week we were excited to host our first virtual Annual Meeting.
We brought together over 80 Healthwatch Central West London members, stakeholders, volunteers, staff, trustees, external colleagues and local people to present our annual report and showcase our work during the COVID-19 pandemic. Even though we could not meet in person, we had a fantastic turnout, and it was great to see so many familiar faces. -
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Westminster and Kensington & Chelsea have shared an update for parents and carers of children and young people with special educational needs and disabilities (SEND) on the support available during the current lockdown.
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The Grenfell Community Assembly is holding its next virtual meeting on Monday 25 January, at 18:00.
The Assembly, which is run by Kensington & Chelsea, offers a forum for the Grenfell community to come together and discuss important issues.
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In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities. -
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As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.
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As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services. -
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We’re collecting feedback about maternity and neonatal care across North West London
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The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
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Find out more about our Independence Policy -
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You can find here our Conflict of Interest Policy -
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Find out more about our Prioritisation Process -
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The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
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Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
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Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs -
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This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May -
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This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them. -
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We recently hosted a discussion, in partnership with the Advocacy Project, to understand how patients would like to access their GP and allow them to share their experiences. -
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Today marks the launch of Mental Health Awareness Week which is taking place from 13 to 19 May, with the theme of “Movement: Moving more for our mental health” -
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Every month, we come together with our host organisation The Advocacy Project and Brent Councillor Ketan Sheth to host a topical discussion about building better health equalities. Previous topics have included children and young people's mental health, food inequality and hidden addictions. -
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A public consultation evaluation report on the proposed changes to acute mental health services for residents in Westminster and Kensington and Chelsea has recently been published. We have summarised the main findings below.