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This report presents the findings of the Dignity Champions’ Enter and View visit of St Charles Urgent Care Centre situated in St Charles Hospital -
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The Enter and View Visit to Rainsford Mowlem Ward was carried out due to general concerns in the Borough about older peoples’ health and social care -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out about our role, our plans and our people.
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The Enter and View visit to the Curve was conducted as part of Healthwatch CWL ongoing work listening to local people affected by the Grenfell Tower fire and ensuring that NHS and local Authority councils include their views as they commission health and care services. -
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Find out how we can help you access the support you need to live well. -
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Following concerns raised by local families and the interest in mental health provision by many of our members, we decided to visit the unit again, to assess how the service was currently running -
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Do you want to help make a difference to health and social care? Whether you would like to volunteer with us, work in partnership, or share your views, we'd love to hear from you. -
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This report tells you about some of the work that we carried out in 2016 – 2018. It details what people told us about local health and care services and how we used this to talk to commissioners and providers of services to bring about improvements. -
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Volunteers play a vital role in helping people have their say on health and social care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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The visits follow a previous visit to the home care in June 2017 and a recent CQC inspection which rated the home “requires improvement”. -
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This report presents the findings of the Dignity Champions’ Enter and View visit to Chamberlain House. The Dementia Resource Day Centre is situated in the Royal borough of Kensington and Chelsea and is run by the council. -
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Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. -
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Everything you need to know about the six-week postnatal check for new mothers and birthing parents -
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We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided. -
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This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit. -
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This report gives an overview of our series of visits to the St Charles Mental Health Unit. -
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The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published. -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve. -
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On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care
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Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea -
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Our annual report for 2022/2023 is now out!
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This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.
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Find out what's open when, and what to do if you have a medical emergency.
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Read our policy and strategy documents -
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Public views on the closure of acute mental health in-patient services at the Gordon Hospital -
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As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services. -
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Find out more about our Independence Policy -
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You can find here our Conflict of Interest Policy -
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Find out more about our Prioritisation Process -
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We’re collecting feedback about maternity and neonatal care across North West London
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Volunteering roles are available for young people aged 18-25!