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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit of 3 Beatrice Place that provides continuing care services to adults with challenging behaviour. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visit to Ellesmere House, Care Home. The Care is run by a private provider Care UK Community Partnerships Ltd. This is the first time we have visited Ellesmere House. A recent CQC inspection rated the home as “requires improvement”. -
Report -
There is a move towards Primary Care Networks and Integrated Care Partnership model for delivering care at a community level. Children in Kensington and Chelsea attend A&E and other urgent care facilities at a higher than average rate. -
Report -
This report presents the findings of the Dignity Champions’ Enter and View visits of the St Theresa Care Home in September 2019. A recent CQC inspection rated the home as “requires
improvement”. -
Report -
This report provides insights into how primary care services are meeting the needs of their Black, Asian and Minority Ethnic patients, as well as some of the challenges that still need to be addressed. -
News -
If you are a patient or carer in any of the wards across Westminster or Kensington & Chelsea and are registered to a local GP, then the good news is you can join your GP practice Patient Participation Group (PPG).
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News -
Findings from our young people’s survey highlight a distinct lack of connection between young people and their GP practices (Primary Care) in a time when they need it more than ever. -
News -
NHS England use a technical document called The Pharmaceutical Needs Assessment to make decisions about applications to open new pharmacies or to change their locations within Kensington and Chelsea. A public survey has recently been launched to find out what local residents in Kensington & Chelsea think of local pharmacy services.
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News -
We have been carrying out engagement with care home residents, their family and friends, and staff across Kensington & Chelsea, to find out how well dental care services are working for residents. Our engagement found mixed results. -
News -
Following an email exchange with the group lead, our Youth Engagement Manager, Alex, attended Westminster Council’s ‘Tuesday Group’ in March to run an engagement workshop that would start discussions with young care leavers. -
News -
Over the last nine years, Healthwatch Central West London (CWL) has delivered the Healthwatch function across Westminster and Kensington & Chelsea. As with most publicly funded contracts, these are put out to tender by the Local Authority on a regular basis, and potential providers are invited to apply. -
News -
The COVID-19 vaccine is safe and effective. It gives you the best protection against COVID-19. Although COVID-19 is often mild in children, it can make some children unwell. -
News -
The Voice Exchange was a project we ran throughout 2021. Commissioned by Central and North West London NHS Foundation Trust, the project focused on speaking with people in Westminster and Kensington & Chelsea, to explore how mental health services in the bi-borough could look in the future. -
News -
Today marks the five year anniversary of the Grenfell Tower fire. This is an important day for our community and many local groups have organised events of commemoration and remembrance.
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Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
We aim to provide the best possible service, but we do not always get it right. -
Advice and Information -
If you have an hour to spare or you’re looking for a longer-term role as a volunteer, we offer a wide range of ways to get involved, from representing us at events, circulating surveys, or assessing the delivery of local health and care services. -
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We welcome volunteers from all backgrounds, faiths, and communities, as well as with any disabilities, regardless of sexual orientation or gender identity. -
News -
As an Enter and View volunteer you will join a team of committed and supportive volunteers and will attend training on the role and the skills required for enter & view visits, and how our role fits into the wider context of Healthwatch RBKC. -
News -
Help to improve local health and social care services and record what people say about the services they use. -
Report -
This report presents the findings of the Dignity Champions’ visit to Ellesmere House. The House is situated in the royal borough of Kensington and Chelsea and is run by Care UK Community Partnerships Ltd. -
News -
We've been working with our volunteers to put together a set of priorities, focusing on the issues that matter most to you. -
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Our upcoming projects and priorities for 2024 -
Advice and Information -
Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you! -
Response -
Responding to changes in our local community
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News -
Closure of Qwell mental health service on the 31st March, 2024 -
Report -
Sharing the views of 207 women across North West London
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Advice and Information -
Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future? -
Advice and Information -
Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs -
News -
We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London -
Advice and Information -
Pop up hubs – including local libraries situated around the borough – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR) -
News -
The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group -
News -
The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024 -
Report -
We engaged with patients and staff at Barlby Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
Report -
We engaged with patients and staff at Golborne Medical Dr Ramasamy & Partners to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
Report -
We engaged with patients and staff at Golborne Medical West Ten GP's to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback. -
News -
Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response. -
Advice and Information -
If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene? -
Advice and Information -
If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option -
News -
Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs -
News -
This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May -
News -
This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them.