1. How our Small Grants Programme helped community organisations in 2020

    News -

    In January 2020, we launched our Small Grants Programme – a first of its kind project for our organisation. We wanted to reach people in Westminster and Kensington & Chelsea who find it hardest to be heard in conversations about health and social care. We awarded the recipients of our grant £500 to complete engagement with groups from these communities.

  2. Digital health: how translation services can be improved

    News -

    As the NHS moves more services online, we have been speaking to local patients, residents, and carers about how well digital tools work for them

  3. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  4. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  5. What is it like to give birth in Kensington & Chelsea?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  6. Our comment on North West London’s acute mental health consultation and scrutiny process

    Response -

    Responding to changes in our local community

  7. How to access NHS services this Easter bank holiday

    Advice and Information -

    Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs

  8. Kensington & Chelsea council takes aim against low MMR vaccination rates

    Advice and Information -

    Pop up hubs – including local libraries situated around the borough – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR)

  9. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  10. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  11. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  12. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  13. NHS launches seasonal COVID-19 vaccination programme this month

    News -

    The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024

  14. Industrial Action: NHS senior doctors and the government reach a pay deal

    News -

    Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response.

  15. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?

  16. NHS 111 is now offering mental health support

    Advice and Information -

    If you, your child, your parent or someone you care for are experiencing a mental health crisis or emergency you can now contact your local crisis service by calling NHS 111 and selecting the mental health option

  17. Cost-of-living crisis impacts people’s access to health and care

    News -

    Our new data suggests that people are increasingly avoiding booking NHS appointments or taking up prescriptions because of the cost-of-living crisis. Find out more about the support available to help you cover NHS treatment costs

  18. Maternal Mental Health Awareness Week 2024

    News -

    This year, Maternal Mental Health Awareness Week is taking place between Monday 29 April to Sunday 5 May 2024, with World Maternal Mental Health Day 2024 on Wednesday 1 May

  19. Deaf Awareness Week 2024

    News -

    This year, Deaf Awareness Week will take place from the 6th to the 12th of May, with the theme of Celebrating Love and Trust. The aim of the week is to shed light on the challenges that the deaf community face and educate others on how they can support them.

  20. Mental Health Awareness Week 2024

    News -

    Today marks the launch of Mental Health Awareness Week which is taking place from 13 to 19 May, with the theme of “Movement: Moving more for our mental health”

  21. Someone I love has died – where can I find support?

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  22. June Healthier Futures lecture – Survivor Stories: In conversation with Michael Rosen

    News -

    Every month, we come together with our host organisation The Advocacy Project and Brent Councillor Ketan Sheth to host a topical discussion about building better health equalities. Previous topics have included children and young people's mental health, food inequality and hidden addictions.

  23. Consultation on the future of acute mental health services for adult residents of the City of Westminster and the Royal Borough of Kensington and Chelsea

    News -

    A public consultation evaluation report on the proposed changes to acute mental health services for residents in Westminster and Kensington and Chelsea has recently been published. We have summarised the main findings below.

  24. Grenfell Tower fire review

    Report -

    This report outlines what has been done to date to ensure that the concerns and questions we heard from local people affected by the Grenfell Tower fire were addressed and responded to by the Royal Borough of Kensington and Chelsea council (RBKC) and West London Clinical Commissioning Group (WL CCG).

  25. Your Experience Matters Survey – experiences of people identifying as Black Asian and minority ethnic residents - latest findings

    News -

    We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group.

  26. Statement on the anniversary of the murder of George Floyd.

    News -

    We are committed to equality, inclusion, and fairness. We are opposed to all forms of racism, discrimination, and prejudice.

  27. Exploring the exclusivity of digital healthcare

    News -

    The NHS is currently following a digital first strategy. From GP appointments to physiotherapy, many services are being moved online. Accessing services online is often called ‘digital health’.

  28. We take on a leading role in a new pilot project to reduce health inequalities nationwide with Healthwatch England

    News -

    Imagine a project that not only facilitates conversation and idea-sharing between Healthwatch branches across the country, it also plays an important part in removing barriers that may prevent engagement work with minority ethnic groups and other minority groups…

  29. We are piloting an exciting new student engagement project with the North West London Schools Research Network

    News -

    Healthwatch Central West London will collaborate with the North West London Schools Research Network to pilot a new student engagement project in schools across North West London.

  30. Consulting with the Filipino Community in collaboration with Sport4Health

    News -

    Over the past two years, collaborating with local groups has become an essential part of our work through our Small Grants Programme. It enables us to connect with people from a range of minority ethnic backgrounds and minority groups.

  31. How we’re collaborating with Imperial College London to raise awareness of local health inequalities

    News -

    Last month we were delighted to continue our relationship with Imperial College London by hosting four third-year medical students for a workshop on health inequalities and the work of local Healthwatch.

  32. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  33. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  34. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  35. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  36. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  37. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  38. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  39. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.