1. Covid-19 booster jab to be offered to most vulnerable this spring

    News -

    A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19.

  2. Six-week postnatal check for new mums - FAQs

    Advice and Information -

    Everything you need to know about the six-week postnatal check for new mothers and birthing parents

  3. New research project: Quality of services at acute mental health wards at St Charles Hospital

    News -

    We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided.

  4. Enter & View Report: Amazon Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit.

  5. Enter & View Report: Danube Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit.

  6. Enter & View Report: Ganges Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit.

  7. Enter & View Report: Thames Ward (St Charles Mental Health Unit)

    Report -

    This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit.

  8. Overview of recent visits to the St Charles Mental Health Unit

    Report -

    This report gives an overview of our series of visits to the St Charles Mental Health Unit.

  9. Reports on quality of care at St Charles Mental Health Unit published

    News -

    The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published.

  10. Changes to NHS NWL complaints policy

    News -

    From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know

  11. We are what we eat: Transforming food aid in Kensington & Chelsea

    Report -

    Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve.

  12. The NHS at 75

    News -

    On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care

  13. Lost for Words: translation services in Kensington & Chelsea

    Report -

    Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea

  14. Annual Report 2022/23

    Report -

    Our annual report for 2022/2023 is now out!

  15. Best foot forward: Community perspectives of podiatry services in RBKC

    Report -

    This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.

  16. Accessing health services over the August bank holiday

    News -

    Find out what's open when, and what to do if you have a medical emergency.

  17. Our policies

    Page -

    Read our policy and strategy documents

  18. Community perspectives on the impact of the closure of acute mental health services at the Gordon Hospital

    Report -

    Public views on the closure of acute mental health in-patient services at the Gordon Hospital

  19. CNWL Acute Mental Health Consultation Events

    News -

    As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services.

  20. Our Independence Policy

    Report -

    Find out more about our Independence Policy

  21. Our Conflict of Interest Policy

    Report -

    You can find here our Conflict of Interest Policy

  22. Our Prioritisation Process

    Report -

    Find out more about our Prioritisation Process

  23. What is it like to give birth in Kensington & Chelsea?

    News -

    We’re collecting feedback about maternity and neonatal care across North West London

  24. Volunteer with us - Young Healthwatch

    Advice and Information -

    Volunteering roles are available for young people aged 18-25!

  25. ‘Don’t presume we are fine just because we look OK’: The mental health needs and experiences of young people (aged 18-25) in Westminster, Kensington & Chelsea

    Report -

    In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.

  26. Our Enter & View Policy

    Report -

    The purpose of this policy is to provide good practice guidance on Enter and View visits to ensure they are carried out in an effective, accountable and transparent manner

  27. Co-producing change: the mental health needs and experiences of young people in the bi-borough

    Blog -

    Our recent co-production event brought together representatives from local authorities, mental health professionals, and young service users to discuss the findings from our recent report, 'Don't presume we are fine just because we look OK.'

  28. How to access NHS services during the Festive Period

    Advice and Information -

    Some of your usual NHS services will be closed or running reduced hours during the festive season

  29. We are looking for Advisory Board Members!

    News -

    Volunteering opportunities as Advisory Board members are now open at Healthwatch Kensington & Chelsea!

  30. Equality and Diversity Policy

    Report -

    Find out more about our commitment to equality and diversity.

  31. Our Priorities for the Year Ahead

    Blog -

    Our upcoming projects and priorities for 2024

  32. Have your say: Pharmacy First

    Advice and Information -

    Are you or your community affected by the new Pharmacy First scheme? How has it impacted your access to care? Do you have any feedback or concerns about the scheme? We want to hear from you!

  33. Our comment on North West London’s acute mental health consultation and scrutiny process

    Response -

    Responding to changes in our local community

  34. Recent change to online support for adults experiencing mental health difficulties

    News -

    Closure of Qwell mental health service on the 31st March, 2024

  35. Quality and Equality in North West London Maternity Services

    Report -

    Sharing the views of 207 women across North West London

  36. The English Gambling Education Hub

    Advice and Information -

    Did you know, in 2022, the Gambling Commission estimated that around 30,000 (0.9%) of all young people aged 11-16 years were identified as gambling in a harmful way, with a further 2.4% to be at risk of developing harms in the future?

  37. How to access NHS services this Easter bank holiday

    Advice and Information -

    Some GP surgeries and pharmacies will be closed over the long weekend - here's where you can find support for your health needs

  38. Improving access to GP services across North West London

    News -

    We are looking to collect information about residents’ experiences booking and accessing GP appointments across North West London

  39. Kensington & Chelsea council takes aim against low MMR vaccination rates

    Advice and Information -

    Pop up hubs – including local libraries situated around the borough – will be transformed into vaccination spots so that residents of all ages can get vaccinated against Measles, Mumps, and Rubella (MMR)

  40. Join the Patient and Carer Advisory Group about Waiting Lists

    News -

    The North West London Networked Data Lab are looking for patients and carers to join their Patient and Carer Advisory Group

  41. Enter & View Report: Barlby Surgery

    Report -

    We engaged with patients and staff at Barlby Surgery to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  42. NHS launches seasonal COVID-19 vaccination programme this month

    News -

    The NHS national booking system (NBS) is now open for eligible people to book their spring COVID-19 booster for free, from 22 April until 30 June 2024

  43. Enter & View Report: Golborne Medical Dr Ramasamy & Partners

    Report -

    We engaged with patients and staff at Golborne Medical Dr Ramasamy & Partners to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  44. Enter & View Report: Golborne Medical West Ten GP's

    Report -

    We engaged with patients and staff at Golborne Medical West Ten GP's to gather feedback on service accessibility and provided recommendations to the GP Practice based on this feedback.

  45. Industrial Action: NHS senior doctors and the government reach a pay deal

    News -

    Senior NHS doctors in England have accepted an improved pay deal from the government after months of striking. Read our response.

  46. Healthier Futures: GP access - what do patients want?

    Event -

  47. Events

    Page -

    Take a look at our upcoming events or check out our selection of health and care awareness events you can support.

  48. Translation support in urgent and emergency care services

    Advice and Information -

    If English is not your first language, have you used emergency or urgent care services? Did you know that the London Ambulance Service provides language support over the phone and on-scene?