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Advice and Information -
Take a look at our advice article on the organisations and groups that can support you if you’re grieving. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
Advice and Information -
With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to. -
News -
In January, Healthwatch Central West London (HWCWL) launched its first ever small grants project.
The project asked local organisations who work with groups who are often under-represented in public discussions about health and social care to apply for the £500 grant, by telling us how they would gather their communities’ experiences of health and social care to support our ongoing local engagement and research. -
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We are pleased to share our latest report, Insights from BAME Communities in Central West London 2020, which presents the views of 73 individuals from BAME communities, who we held focus groups with, in partnership with BME Health Forum, last year. -
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Your Experience Matters
In April this year, we launched Your Experience Matters, our most comprehensive survey to date, in which we asked residents to share their experiences of the COVID-19 outbreak. -
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Our Annual Report is here!
This year has been more remarkable than most when it comes to public health, as we continue to develop our approach in order to meet the demands of the COVID-19 pandemic. Our Annual Report, as always, is an opportunity for us to share our highlights from the past year, and showcase the work of our wonderful staff and volunteers. -
Report -
This report, details our staff and volunteers’ response, it is clear from our findings that COVID-19 has affected people in different ways and exacerbated existing health inequalities. -
Report -
The COVID-19: Your Experience Matters survey was developed to capture the broadest range of experiences: in this report, we look at physical health and access to services; mental health and wellbeing; personal and family relationships; housing, environment and finances; and information. -
Report -
This report tells you what Black, Asian and Minority Ethnic people think about the services.
We got these views from the COVID-19 survey. -
News -
The pre-booking process, using the NHS’s triage line, will allow A&E departments to be managed more efficiently and reduce waiting times. The NHS is to pilot a “call first” model of Accident & Emergency which could be rolled out across the country, health chiefs have said, as reported in The Telegraph. -
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Join a series of online workshops facilitated by The Fandangoe Kid, a Hackney-based print artist, to explore challenges and issues facing young people. The workshops will experiment with typography, layouts and graphic elements, alongside mixed media and collage, to make bold and engaging statements, to gather a collective voice in response to essential questions concerning young people. Full details, schedule and registration via Thrive LDN’s website. -
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The latest results from Young Healthwatch’s ongoing survey with young people in London is here: YHW Mental Health Survey Final.
When we first began reaching out to young people in 2019 (between the ages of 14 and 25) who were living, working or studying in Westminster, we wanted them to tell us about the health and social care issues that mattered the most to them.
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News -
We want to speak to local users of NHS mental health services in Central North West London about how local care can address their protected characteristics. -
News -
The Patients Association is currently carrying out a survey to find out how patients feel about visiting GP surgeries as lockdown eases.
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News -
During the Coronavirus outbreak, many PPGs suspended their activities allowing practice staff to focus on health emergency. However, most proactive PPGs continued working and were creative in their approach. -
News -
The most important part of our work is listening to local experiences of health and social care. It influences the information we publish, the resources we produce, and the recommendations that we share with local NHS providers. We want to reach more people who do not have digital access: this means email, social media, and even this website you’re looking at right now.
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We have been asking you to tell us how COVID-19 has affected you and your loved ones.
We all know by now that there is much more to the impact of this pandemic than catching COVID-19 (Coronavirus). -
News -
We have surveyed people about how they have been affected by COVID-19. We wanted to highlight the experiences of those who responded to our survey who identified as being from a minority ethnic group. -
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We are pleased to announce that we are an accredited Disability Confident Employer.
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News -
As we adapt to living with COVID-19 long-term, technology has become increasingly central to how many of us communicate. With opportunities for face-to-face interaction limited, technology like video calling software has provided somewhat of an alternative. From doctors’ appointments to family catch-ups, how we communicate, receive information, and interact with others has changed considerably. -
News -
The way we carry out our work has changed substantially over the past eight months. We are not in the office anymore and have not been since March. We are not even all in the same country at the moment – with some of us working remotely as far away as Greece! This has meant we have had to change and adapt normal working practices. Lots of our in-person engagement work has had to be moved online, and we meet as a team, virtually, more regularly to help us all keep in touch. -
News -
At the moment, awareness of public health messaging is particularly important. A key part of our role at Healthwatch Central West London is raising awareness of Government and NHS public health messaging and working to ensure these messages are available to everybody. -
News -
This week we have launched an updated version of our survey Coronavirus: Your Experience Matters.
When the pandemic took hold earlier this year, we wanted to hear local people’s views and experiences. We ran focus groups and interview sessions with local groups and launched our first survey to give people the opportunity to talk to us about their experiences. -
News -
We have published a COVID-19 insight report in collaboration with Breathe Easy Westminster. The report highlights the impact of COVID-19 on those living with a long-term respiratory condition. -
News -
Last week we were excited to host our first virtual Annual Meeting.
We brought together over 80 Healthwatch Central West London members, stakeholders, volunteers, staff, trustees, external colleagues and local people to present our annual report and showcase our work during the COVID-19 pandemic. Even though we could not meet in person, we had a fantastic turnout, and it was great to see so many familiar faces. -
Advice and Information -
Volunteering roles are available for young people aged 18-25! -
Advice and Information -
Some of your usual NHS services will be closed or running reduced hours during the festive season -
News -
A booster jab is to be offered this spring to those most at risk becoming serious ill from Covid-19. -
Advice and Information -
Everything you need to know about the six-week postnatal check for new mothers and birthing parents -
News -
We recently visited four acute mental health wards at St Charles Hospital’s Mental Health Unit to observe the quality of services provided. -
Report -
This report presents the findings of our recent visit to Amazon Ward at St Charles Mental Health Unit. -
Report -
This report presents the findings of our recent visit to Danube Ward at St Charles Mental Health Unit. -
Report -
This report presents the findings of our recent visit to Ganges Ward at St Charles Mental Health Unit. -
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This report presents the findings of our recent visit to Thames Ward at St Charles Mental Health Unit. -
Report -
This report gives an overview of our series of visits to the St Charles Mental Health Unit. -
News -
The findings of our Enter & View visits to four acute mental health wards at St Charles Hospital Mental Health Unit have been published. -
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From 1 July, the NHS complaints procedure is changing - here’s what residents of Kensington and Chelsea need to know
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Report -
Healthwatch Westminster and RBKC leads have completed a report on the importance of our local food aid resources and the residents they serve. -
News -
On the 75th anniversary of the establishment of the NHS, we want to renew our commitment to support and improve health and social care
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Report -
Evaluating language support and interpretation services within Primary Care Settings in Kensington & Chelsea -
Report -
Our annual report for 2022/2023 is now out!
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Report -
This engagement report explores service accessibility, quality of care, patient experiences, and quality of information and advice provided to Westminster & RBKC residents about podiatry services.
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News -
Find out what's open when, and what to do if you have a medical emergency.
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Report -
Public views on the closure of acute mental health in-patient services at the Gordon Hospital -
News -
As part of the Acute Mental Health Public Consultation, CNWL NHS Trust are running a series of public events in Kensington & Chelsea, asking local people’s views about proposed changes to local acute mental health services. -
News -
We’re collecting feedback about maternity and neonatal care across North West London
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In this joint project, Healthwatch Westminster and RBKC examine the mental health needs and experiences of young people aged 18-25 who live or use services in the bi-borough.